Unfortunately, Google does not require a comment to be written for any reviews put on a Google My Business page. Additionally, without requiring a proof of purchase, it can be almost impossible to distinguish verified from non-verified reviews. In fact, 64% of consumers say they are likely to check Google reviews before visiting a business, so maintaining a strong reputation here is key. When they reach out, be ready with a thorough explanation, evidence of your efforts to resolve the problem and screenshots to support your case. The more information you provide to verify your claim, the more likely you’ll persuade them to delete the Google review. As much as you’re wishing for a big red “DELETE” button on your Google My Business dashboard, there isn’t one.
- This is a free way to advertise the consideration you put into helping your customers.
- If an individual writes a bad review that is not genuine, you can request the reviewer to delete the review.
- Burying negative content in your search results is no small task.
- Some software is offered for free, but these usually have limited features.
Let’s say you’ve already flagged the review as inappropriate, but you never heard back; perhaps you even flagged it multiple times, to no avail. Maybe you also responded to the reviewer, but they never wrote you a response in return. Those same individuals are frequently the ones behind negative, inappropriate, or even fake Google reviews of businesses, large and small.
Why Deleting Google Reviews Is Worth It
Google will email you to let you know if they’ve taken action on the review. Some software is offered for free, but these usually have limited features. The most comprehensive and powerful ORM software can cost thousands of dollars per month. You’ve spent what is a literary foil countless hours on marketing and SEO, and finally, people are finding your site. You should expect support through this outlet within 24 hours of submitting your report. So, you’re probably here because you have a rather unflattering Google My Business review .
The image below is a perfect example of a fake Google review that should be reported. Our Local Reviews feature enables you to send your reviewers to various other sites to leave feedback, including Google. It’s easy to collect more positive Google reviews with REVIEWS.io. Google reviews may all look the same, but they don’t all have the same origin. To answer the question «how can I remove a review from Google», you’ll first need to find out where the review is located on the web. This flag option is useless i can say from my own experience.
This way, you can be 100% certain that the review’s material is not allowed by Google’s inappropriate content policy. If you think you’re able to satisfactorily resolve your customer’s issues, go ahead and ask them if they still feel negatively about your business. Anyone with a Google account can write reviews for places they’ve visited. These reviews appear on Google Maps as well as on the business’s Google listing.
Promote Your Positive Reviews
It can take several days for each flagged item to be assessed by someone on Google’s content review team. Potential customers want to see what real people have to say about you before trusting you with their business. Do you collect customer email addresses or phone numbers at the point of sale or care?
Step 6: Manage Your Reputation With An Orm Tool
Showing off yourbest reviews on your websitewill encourage potential customers not just to make a purchase from you, but to leave another positive review as well. We’re always looking for ways to improve our service, and reviews from our customers are helpful. Please provide us with an order number so we can look into the issue.